A Review of Chatbots Application on Supporting International Students’ Mental Health

Abstract

International students face distinctive challenges, including acculturative stress, homesickness, language barriers, and heightened academic expectations. As a result, their mental health and overall well-being have become subjects of growing concern and significance in academic and support communities worldwide. The emergence of AI technologies, like ChatGPT, opens new avenues for international student mental health interventions. However, no specific Chatbot has been approved as effective for this population. This study aims to comprehensively summarize Chatbot applications in mental health counseling and analyze the challenges of applying them to international students. The study found that prominent Chatbots could demonstrate efficacy in reducing symptoms of depression and anxiety through techniques such as cognitive behavioral therapy (CBT). Chatbots are becoming integral to mental health care, providing accessible and evidence-based interventions and psychoeducation. Compared with traditional in-personal mental health counselling, a Chatbot is more functioning in providing personalized therapy sessions, essay accessibility, real-time responses, and suitable assistance, which could solve current challenges and unmet mental health counselling needs of international students. Despite their potential, ethical considerations and privacy challenges must be addressed to ensure reliable and secure use. Continued refinement is needed for international students’ application to enhance multicultural sensitivity, the accuracy of cross-language interpretation, and personalization. The evolution of Chatbots holds significant promise for enhancing mental health support, particularly for international students navigating and coping with their unique challenges.